Salesforce On Target To Reach 99.99% Uptime with Steadybit's Chaos Engineering Platform
Challenges
Enhancing system resilience
Automating manual processes
Maintaining high service availability
Solutions
RESULTS
Improved system resilience
Maintained 99.99% uptime
Increased operational efficiency
Enhanced transparency and trust
The Company
Salesforce, the global leader in customer relationship management (CRM) software, manages complex operations, serving hundreds of thousands of clients worldwide. With an expanding scale and feature set, Salesforce sought a tool for resilience and automation to maintain its high service quality.
Challenges
Salesforce faced the task of improving system resilience amidst growing complexity. The choice stood between developing an internal tool or investing in an external one. Both had to allow for quick identification and resolution of system vulnerabilities.
Solutions & Results
After a comprehensive evaluation, Salesforce chose Steadybit for its robust feature set and the competency of its team. "Steadybit improved our speed in finding weaknesses and delivering solutions," said Krishna Palati, Director of Software Engineering at Salesforce.
01.
Operational Efficiency
Steadybit streamlin ed Salesforce's previous manual procedures, significantly reducing the time and resources spent on resilience checks.
02.
Trust and Transparency
The Steadybit platform also increased transparency, allowing for better team communication and a greater sense of trust in Salesforce's customer base.
03.
Implementation
Salesforce integrated Steadybit into their larger operational environments, conducting chaos experiments and identifying several weak links. These insights have fortified Salesforce's resilience and maintained high system availability.
“Steadybit improved our speed in finding weaknesses and delivering solutions.”
Krishna Palati
Director of Software Engineering
Future Goals
Salesforce aims to empower its service owners to conduct chaos experiments using Steadybit. They continue evolving their partnership with Steadybit to push the platform's capabilities further. "Working with Steadybit has brought us closer to achieving a 99.99% system uptime," concluded Krishna.
“Working with Steadybit has brought us closer to achieving a 99.99% system uptime.”
Krishna Palati
Director of Software Engineering
Salesforce and Steadybit's collaboration presents a blueprint for how companies can successfully achieve complex goals like system resilience, efficiency, and customer trust.
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